This event is open to Consortium Members only. An entry-level overview of Knowledge Graphs: what they are, how they work, and why it's likely we'll start hearing a lot more about them.
This event is open to the public. A great opportunity to hear a Case Study from Geotab who has successfully developed an optimal approach to scaling Evolve Loop success.
This event is open to Consortium Members only. Does the Content Continuum need updates? How could it better serve communication and alignment across our organizations?
This event is open to the public. Hear how Tyler Technologies delivers relevant knowledge across the organization with KCS best practices.
Learn how findability and discoverability can be optimized with an effective knowledge management strategy.
This event is open to Consortium Members only. Apr 26 & 27, 8:00 AM – 11:00 AM PDT. What happens when we treat knowledge as the product of Support?
Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization.
This call is open to the public. Hear how NetApp implemented a content strategy to ensure continued customer success with their knowledge base content.
This call is open to the public. 8 am Pacific, 5 pm Central European Time. Akamai uses information about the use of the knowledge base to improve it.
This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Leveraging the experience and interests of attendees to solve problems together.
This call is open to the public. 8 am Pacific, 5 pm Central European Time. Learn about PTC's unique approach to their Knowledge Domain Analysis program.
8 am Pacific, 5 pm Central European Time. Members and non-members alike are invited to join Consortium Staff for an overview of the recent work of the Consortium for Service Innovation.
This event is open to Consortium Members only. 8 am Pacific, 5 pm Central European Time. Loosely structured time to chat with fellow Members about Consortium-related things.
8 am Pacific, 5 pm Central European Time. Learn how ADP integrated Agile Methodology while implementing KCS.
Now Nov 16 - 8 am Pacific, 5 pm Central European Time. A panel discussion on the benefits and opportunities offered by a KCS coaching program.
8 am Pacific, 5 pm Central European Time. Michelle Stumpf, KCS Practice Director/Certified Trainer, will lead a panel of seasoned KCS practitioners in this important discussion.
Learn how Parsons deployed KCS into many areas in their company, including IT, HR, Facilities, Security and other internal groups.
Join Executive Director Matt Seaman for a recap of the 2021 Member Summit.
Join us virtually to explore ways to nurture an environment where adaptive people thrive. This event is open to Consortium Members only.
Conversations about the intersection between support and social. This event is open to Consortium Members only.
The Akamai team offers perspectives from three angles: Sponsor, Practitioner & Knowledge Worker.
Let’s talk (KCS) shop: common pitfalls and best practices for KCS implementation with Michelle Stumpf at Upland RightAnswers.
Adaptive leadership builds adaptive organizations. This event is open to Consortium Members only.
Join us for a discussion-based format on a variety of KCS topics.
Robert Mencini, Knowledge Manager at Veritas Technologies, presents how their Knowledge Management Team developed measurable KB activity-based reporting designed to drive the right KCS behaviors.
A conversation with Adam Hansen from F5 about shifting organizational focus to include the requestor perspective.
A European-timed team meeting on KCS program management: considerations, communication, and long-term sustained success. This event is open to Consortium Members only.
Jorge Carrasco describes Quest’s Social Knowledge Domain Expert role.
Tammy Willey, Knowledge Management Strategy Lead at Jacobs Engineering Group, shares their journey with KCS beyond service and support.
How can we best leverage, capture, and share organizational memory?
Unpacking two key aspects of the Intelligent Swarming framework.
Let's get together with fellow Consortium Members to talk about the latest in Intelligent Swarming. This event is open to Consortium Members only.
Join us in a discussion-based format on a variety of KCS topics. This event is open to the public.
If KCS seeks to create content that’s findable and usable by the intended audience, and that’s it, then what else is possible? This event is open to Consortium Members only.
Hear how the NetApp Support Team “rebooted” their KCS Program by lowering effort, nudging for change, and building momentum. This event is open to the public.
Revisiting the things we've learned and charting the course for future conversations. This event is open to Consortium Members only. Join Kelly Murray from the Consortium for Service Innovation for a conversation around social media and communities as support channels. Previous Consortium work has led us to three tenets to govern these interactions: Monitor, Listen,…