Vendor Series: Pitfalls & Best Practices for KCS Implementation

Let’s Talk (KCS) Shop: Common Pitfalls and Best Practices for KCS Implementation

Michelle Stumpf, KCS Practice Director and KCS Certified Trainer, shares her wisdom and experiences with helping organizations successfully implement KCS.

While helping many organizations implement or reinvigorate KCS, Michelle often sees where organizations have the most success and make some unfortunate mistakes. Join us for a candid review of what she’s learned along the way.

As always, there will be time for questions and discussion.

KCS is a registered service mark of the Consortium for Service Innovation. By registering for this event, I am agreeing to abide by the Member Rules of Conduct and the Photo Policy.

Thank you to our sponsor.