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KCS in Action: Knowledge Base Reporting that Drives KCS Behavior at Veritas
May 25, 2021 - 8:00 am - 9:00 am PDT
Robert Mencini, Knowledge Manager at Veritas Technologies, presents how their Knowledge Management Team developed measurable KB activity-based reporting designed to drive the right KCS behaviors.
Robert will also show how Veritas measures the outcomes of that activity to evolve their product’s serviceability and supportability.
As always, there will be time for questions and discussion.
KCS is a registered service mark of the Consortium for Service Innovation.