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Consortium Member Open Space

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February 16, 2022 - 8:00 am - 10:30 am PST

Leveraging the experience and interests of attendees to solve problems together.

This event is open to Consortium Members only.

Open Space is a meeting format that capitalizes on the collective experience and interests of those present. It is a very effective method for problem-solving or defining opportunities when the outcome is not known. We’ll build the agenda together, then you’ll have an opportunity to attend two breakout sessions that are most compelling to you.

Previous Open Space topics have included:

  • How can we enable a self-service/proactive/predictive support innovation lab?
  • What are the challenges of Intelligent Swarming?
  • The Credit Dilemma: recognizing value creation across multiple hand-offs in the lifecycle of a case.
  • How should support leaders be thinking differently about their business?

Dial in information is provided in the confirmation email.


February 16, 2022
8:00 am - 10:30 am PST




Consortium for Service Innovation
Consortium for Service Innovation