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April 14 - 8:00 am - 9:00 am PDT
Intelligent Swarmingsm is a smarter way to organize people and work, and it unlocks the full potential of an organization. It challenges 30 years of accepted practice by removing tiers of support and instead leverages the collective expertise of your team. Evolved workflows keep pace with today’s more complex environments and increased customer expectations.
Early adopters of this methodology have experienced improvements in all key operational measures of support, including time to resolve, employee skills development, and most importantly, customer effort and loyalty.
Matt Seaman, Executive Director of the Consortium for Service Innovation, will introduce the Intelligent Swarming methodology and share exciting updated resources to help companies adopt it successfully.
Intelligent Swarming℠ is a service mark of the Consortium for Service Innovation.