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Consortium Conversation: Encouraging Curiosity

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May 6, 2021 - 9:00 am - 10:00 am PDT

A conversation with Adam Hansen from F5 about shifting organizational focus to include the requestor perspective.

How do we help knowledge workers (and their managers) shift the mindset from “why didn’t (requestor) just read article X?” to asking questions about the requestor context and experience. Can we build an environment that encourages this type of exploration and action?




Consortium for Service Innovation
Consortium for Service Innovation