KCS in Action: ADP’s KCS Journey using Agile Methodology

While implementing KCS, ADP adopted the agile scrum methodology to assist with determining the process and technology improvements needed.

Currently, they have been focused on technology improvements to make the KCS activities easier to perform in the CRM tool associates use. The ADP team will talk about how the outcome of these enhancements will make it easier for them to track KCS behaviors and identify gaps in the overall ability for associates to use KCS in their everyday work.

As always, there will be time for questions and discussion.

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