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KCS in Action: Leveling Up a KCS Program to v6 Standards
February 17, 2021 - 8:00 am - 9:00 am PST
Ryan Mathews presents on how the NetApp Support Team changed their trajectory with Knowledge-Centered Service by using the KCS v6 Adoption Guide as a measuring stick for program maturity, as well as a way to “level up” on a course for continual improvement.
As always, there will be time for questions and discussion.