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February 17, 2021 - 8:00 am - 9:00 am PST
Hear how the NetApp Support Team “rebooted” their KCS Program by lowering effort, nudging for change, and building momentum.
Ryan Mathews presents on how the NetApp Support Team changed their trajectory with Knowledge-Centered Service by using the KCS v6 Adoption Guide as a measuring stick for program maturity, as well as a way to “level up” on a course for continual improvement.
As always, there will be time for questions and discussion.
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