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KCS Academy Roundtables

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March 4, 2021 - 8:00 am - 10:00 am PST

Join us in a discussion-based format on a variety of KCS topics.

When the call begins you will have the opportunity to select two 45-minute sessions facilitated by Consortium staff and other KCS experts, on topics including:

  • Getting Started on your KCS Journey – David Kay, DB Kay & Associates
  • Launching and Sustaining your KCS Coaching Program – Beth Haggett, Extraordinary Matters
  • Maximizing KCS with an effective KDA program – Kelly Murray, Consortium for Service Innovation
  • Measuring Success of your KCS Program – Arnfinn Austefjord, Consortium for Service Innovation
  • Improving the effectiveness of your Self-Service Experience – Bonnie Chase, Coveo
  • Intelligent Swarming Insights – Matt Seaman, Consortium for Service Innovation
  • Gaining Executive Buy-In for KCS – Scott Lerner, Monique Cadena, and Amit Singh, Akamai

There is limited seating for this event; please notify us if your plans change so someone else can join the conversation. This event will not be recorded.


March 4, 2021
8:00 am - 10:00 am PST




KCS Academy
KCS Academy