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VOC-Driven Service & Product Experiences: A Geotab Case Study

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June 9, 2022 - 8:00 am - 9:00 am PDT

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VOC-Driven Service & Product Experiences

Leveraging the voice of your customer at each touchpoint is critical to helping scale the delivery of successful Self-Service and Assisted Support outcomes. But what about helping create better product experiences?

There is immense value when Product Teams have a more complete view of the customer journey when seeking help, but aligning these insights along with the expectations & priorities of multiple internal and external stakeholders makes it challenging to successfully execute.

Join us for an interactive session where Brian Corcoran,  Regional Sales Manager, SearchUnify, and Daniel Miller will talk about Geotab’s journey with KCS enablement and the best practices he has learned along the way.

Daniel Miller (KCS Program Analyst), has 20+ years of experience in Technical training, Knowledge Management & Customer Support.  Daniel joined Geotab in 2019 and since then Geotab developed and continues to evolve an extremely successful KDE program. By leveraging the right mix of people, process, and technology, Geotab has successfully developed an optimal approach to scaling Evolve Loop success, delivering value to Geotab’s customers through effective self-service, and enabling product improvements based on customer interactions.

 Thank you to our sponsor, SearchUnify






June 9, 2022
8:00 am - 9:00 am PDT
Event Category:


KCS Academy
KCS Academy