KCS is a journey not a destination, and it’s one that Patty Leino, Director of Support Services, has led since before launching the KCS v6 program at Tyler Technologies in 2019. In this webinar, Patty, joined by Coveo’s Colin Strachan, will share the best practices she’s learned along the way to keep the program successful and expand knowledge across the organization, including best practices for:- Improving findability through quality content and search tuning
- Coaching for success with case quality and agent performance
- Working with other teams to get relevant knowledge across the organization
Thank you to our sponsor! 
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