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Best Practices for KCS Success with Tyler Technologies

Virtual Event Virtual Event
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May 26, 2022 - 8:00 am - 9:00 am PDT

Virtual Event Virtual Event
KCS is a journey not a destination, and it’s one that Patty Leino, Director of Support Services, has led since before launching the KCS v6 program at Tyler Technologies in 2019. In this webinar, Patty, joined by Coveo’s Colin Strachan, will share the best practices she’s learned along the way to keep the program successful and expand knowledge across the organization, including best practices for:

  • Improving findability through quality content and search tuning
  • Coaching for success with case quality and agent performance
  • Working with other teams to get relevant knowledge across the organization

                                                                                   Thank you to our sponsor!


May 26, 2022
8:00 am - 9:00 am PDT
Event Category:


KCS Academy
KCS Academy