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Virtual Member Summit 2021

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September 28, 2021 - 8:00 am - September 30, 2021 - 1:00 pm PDT

Join us virtually to explore ways to nurture an environment where adaptive people thrive.

This event is open to Consortium Members only.

After a year of upheaval, it has become more evident than ever: it’s a competitive advantage to create a working environment that people want to be in.  Healthy cultures don’t just attract high-quality talent, they ensure that good employee experiences lead to good customer experiences.

At this year’s Member Summit, we’ll review the work the Consortium members have done around KCS and Intelligent Swarming as complex adaptive systems, building healthy measurement models, and the Understanding Success by Channel project, as well as a new framework for thinking about organizational culture.  In addition, we’ll learn and practice a process that enables us to work directly and effectively with our own beliefs and thoughts, transforming the way we think about our problems, and shifting the way we interact with our current complex systems.

We’ll also have time to connect with other attendees at happy hour, virtual “water cooler,” and Open Space sessions.

Agenda Overview

Monday, September 27

  • 4:00 to 5:00 pm: Optional Summit Welcome Happy Hour

Tuesday, September 28

  • 8:00 am to 12:00 noon
  • Welcome and introductions.  The year in review.
  • Our Adaptive Organizations
  • The allure of Intelligent Swarming
  • Being intentional about workplace culture

Wednesday, September 29

  • 8:00 am to 12:00 noon
  • Transforming Limiting Beliefs in Times of Change: an interactive workshop with Caitlin Frost, Harvest Moon Consulting
  • 12:00 noon to 12:45 pm: optional virtual “water cooler” chat

Thursday, September 30

  • 8:00 am to 1:00 pm
  • Open Space: Attendees build the agenda based on their most pressing topics.
  • Adapting KCS for the Context of Use
  • Understanding Success by Channel project updates

Full agenda here.


September 28, 2021 - 8:00 am PDT
September 30, 2021 - 1:00 pm PDT




Consortium for Service Innovation
Consortium for Service Innovation