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Virtual Member Summit 2021

September 28 - 8:00 am - September 30 - 1:00 pm PDT


Join us virtually to explore ways to nurture an environment where adaptive people thrive.

This event is open to Consortium Members only.

After a year of upheaval, it has become more evident than ever: it’s a competitive advantage to create a working environment that people want to be in.  Healthy cultures don’t just attract high-quality talent, they ensure that good employee experiences lead to good customer experiences.

At this year’s Member Summit, we’ll review the work the Consortium members have done around KCS and Intelligent Swarming as complex adaptive systems, building healthy measurement models, and the Understanding Success by Channel project, as well as a new framework for thinking about organizational culture.  In addition, we’ll learn and practice a process that enables us to work directly and effectively with our own beliefs and thoughts, transforming the way we think about our problems, and shifting the way we interact with our current complex systems.

We’ll also have time to connect with other attendees at happy hour, virtual “water cooler,” and Open Space sessions.

Preliminary Agenda

Monday, September 27

  • 4:00 to 5:00 pm: Optional Summit Welcome Happy Hour

Tuesday, September 28

  • 8:00 am to 12:00 noon
  • Welcome and introductions.  The year in review.
  • Our Adaptive Organizations
  • Intelligent Swarming updates
  • Being intentional about workplace culture

Wednesday, September 29

  • 8:00 am to 12:00 noon
  • Working with Limiting Beliefs: personal practice for managing change.  A day with Caitlin Frost, Harvest Moon Consulting
  • 12:00 noon to 12:45 pm: optional virtual “water cooler” chat

Thursday, September 30

  • 8:00 am to 1:00 pm
  • Open Space: Attendees build the agenda based on their most pressing topics.
  • Building a healthy measurement model
  • Understanding Success by Channel project updates


September 28 - 8:00 am
September 30 - 1:00 pm
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Consortium for Service Innovation
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