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Consortium Conversation: Social Networks, Communities, and Support

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January 21, 2021 - 9:00 am - 10:00 am PST

Revisiting the things we’ve learned and charting the course for future conversations.

This event is open to Consortium Members only.

Join Kelly Murray from the Consortium for Service Innovation for a conversation around social media and communities as support channels. Previous Consortium work has led us to three tenets to govern these interactions:

  • Monitor, Listen, and Learn
  • Let Social Support Social
  • Improve, Inform and Influence

Are these still in play today? Let’s discuss, and see what current questions and future work looks like in this area.




Consortium for Service Innovation
Consortium for Service Innovation