Open to the public. Hear how Giesecke+Devrient solved 's holistic approach to AI and knowledge management.
Open to the public. First look at the next era for KCS: the most reliable foundation for both human-assisted and automated customer engagement.
Open to the public. Join us for a recap of the 2026 Summit and hear an update on the great work Consortium Members presented there.
Open to the public. The premier conference for people shaping the future of customer engagement.
Open to the public. Hear how the University of Copenhagen is communicating the success of their KCS program.
Open to the public. Kick off your 2026 with an action plan for engaging the Consortium and its resources.
Open to the public. Join Consortium staff as they provide an overview of the recent work of the Members of the Consortium.
Open to the public. Join Michelle Stumpf, Head of Knowledge Management at Celonis and Brian Corcoran, Regional Sales Manager & Global Support SME at SearchUnify as they unpack the foundational elements needed to set your organization up for success before entering the Autonomous Era of Customer Support.
Open to the public. In this session, we’ll explore KCS program design through the lens of all things countable!
Open to the public. Join us as Arvind Gopal, VP of Product Management and Product Strategy at eGain, demonstrates how to leverage AI capabilities to support and accelerate KCS workflows.
Open to the public. Hear how starting with coaching (and leaning into the principle of trust) has led to KCS success and company-wide interest and adoption at TOPdesk.
Open to the public. Hear how Twilio leverages champions and mentors - and celebrates progress - to keep KCS momentum.
Free for current Members and $125 General Admission for non members. Make the most of your KCS program while strategically incorporating AI for even greater benefits.
Open to the public. Join us for a recap of the 2025 Summit and hear an update on the great work Consortium Members presented there.
Join forward-thinking practitioners and leaders at the Annual Summit: a three-day, in person gathering where we'll explore the convergence of knowledge, people, and AI.
Open to the public. Hear how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success.
Open to the public. Hear about FCMA's ongoing success with KCS, including the importance of change management, coaching, and focusing on demand-driven content.
Open to the public. A look back on the one year anniversary of the KCS launch at Ping Identity, including successes, challenges, and what comes next.
Open to the public. Join Consortium staff for an overview of the recent work of the Members of the Consortium for Service Innovation.
Open to the public. KCS Transformation Series: Let's talk continuous improvement.
Open to the public. Hear how F5 used Coveo's AI-powered solutions to boost their self-service success in this KCS Vendor Series presentation.
Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities.
Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond.
Join us for a KCS Verified Vendor presentation from RightAnswers! Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment. They will showcase:
Open to the Public. KCS Transformation Series - Join us to discuss making Waves!
Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.
Open to the public. Join us for a summary of the 2024 Member Summit.
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!
Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.