Open to the public. Hear how F5 used Coveo's AI-powered solutions to boost their self-service success in this KCS Vendor Series presentation.
Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities.
Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond.
Join us for a KCS Verified Vendor presentation from RightAnswers! Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment. They will showcase:
Open to the Public. KCS Transformation Series - Join us to discuss making Waves!
Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.
Open to the public. Join us for a summary of the 2024 Member Summit.
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!
Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.
Open to the Public. A discussion and preview of AI-powered content creation and visualizations.
Join us for an expert presentation on good, better, and best approaches for measuring Community success.
Open to the public. GenAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop.
Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.
Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.
Open to the public. Join us for small group discussions facilitated by experienced practitioners.
Open to the public. Join us for an expert presentation on good, better, and best practices for measuring self-service success.
Open to the Public. Come hear from a KCS Aligned Vendor, xFind.ai to explore the new capabilities and concepts of AI in Customer Support
Open to the public. Hear from SAP expert on their Innovative Approach to Knowledge Article Scoring
Open to the Public. Alina Weber, Change Success Lead at F5 Networks, has a wealth of experience in Change Management and will share best practices.