Open to the public. In this session, we’ll explore KCS program design through the lens of all things countable!
Open to Consortium Members only. Discuss approaches to content discoverability and access when GenAI tools are harvesting it.
Open to Consortium Members only. A conversation about the nature of innovation and how to create the conditions for an innovative environment.
Open to invited Consortium Members only. Join us to explore how the value of service and support continues to shift away from break-fix and toward knowledge curation and collaboration.
Open to the public. Join us as Arvind Gopal, VP of Product Management and Product Strategy at eGain, demonstrates how to leverage AI capabilities to support and accelerate KCS workflows.
Open to the public. Hear how starting with coaching (and leaning into the principle of trust) has led to KCS success and company-wide interest and adoption at TOPdesk.
Open to the public. Hear how Twilio leverages champions and mentors - and celebrates progress - to keep KCS momentum.
Open to Consortium Members only. Hear how updates to PAR are making it more understandable and easier to use.
Open to Consortium Members only. An in-person exploration of how emerging AI and automation capabilities enhance collaboration and organizational learning.
Free for current Members and $125 General Admission for non members. Make the most of your KCS program while strategically incorporating AI for even greater benefits.
Open to Consortium Members only. Follow-up from Summit 2025 Open Space: How can we use AI to supercharge Evolve Loop activities?
Open to Consortium Members only. Follow-up from Summit 2025 Open Space: Can we identify indicators, metrics, and outcomes that matter most in this new era of work?
Open to Consortium Members only. A deep dive into what's possible for customer and employee experience with emerging technologies at our disposal.
Open to the public. Join us for a recap of the 2025 Summit and hear an update on the great work Consortium Members presented there.
Join forward-thinking practitioners and leaders at the Annual Summit: a three-day, in person gathering where we'll explore the convergence of knowledge, people, and AI.
Open to the public. Hear how organizations are embedding training into their employee experiences—enhancing onboarding, upskilling, and overall team success.
Open to the public. Hear about FCMA's ongoing success with KCS, including the importance of change management, coaching, and focusing on demand-driven content.
Open to the public. A look back on the one year anniversary of the KCS launch at Ping Identity, including successes, challenges, and what comes next.
Open to the public. Join Consortium staff for an overview of the recent work of the Members of the Consortium for Service Innovation.
Open to the public. KCS Transformation Series: Let's talk continuous improvement.
Open to the public. Hear how F5 used Coveo's AI-powered solutions to boost their self-service success in this KCS Vendor Series presentation.
Open to Consortium Members only. Madison Hoffman at Zendesk offers a look at what remote teams need to be successful.
In person for Consortium Members only. Join us in Barcelona to hear how KCS and collaboration practices allow for healthy and successful automation and AI implementations.
Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience.
Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments.
Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members.
Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities.
Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource!
Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond.
Open to Consortium Members only. Automation for the Program Management aspects of KCS.
Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming.
Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to.
Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes!
Join us for a KCS Verified Vendor presentation from RightAnswers! Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment. They will showcase:
Open to the Public. KCS Transformation Series - Join us to discuss making Waves!