Exclusive for Consortium Members. Learn how Smarsh combined decision-driven design and AI-powered assistance to reduce friction, improve resolution times, and deliver a smarter, more intuitive experience.
Exclusive for Consortium Members. Learn how a more holistic view of self-service can help demonstrate value, identify opportunities for improvement, and prepare for an AI-enabled future.
Exclusive for Consortium Members. A brainstorming session hosted by Brad Smith of Vector Business Navigation.
Open to Consortium Members only. Join us in Raleigh, NC to hear about the latest AI implementations by Members, and to help evolve AI guidance.
Open to Consortium Members only. Join Brad Smith of Vector Business Navigation for a continuation of the conversation started at Summit 2026.
Open to the public. Hear how Giesecke+Devrient solved 's holistic approach to AI and knowledge management.
Open to the public. First look at the next era for KCS: the most reliable foundation for both human-assisted and automated customer engagement.
Open to Consortium Members only. A deep dive into the importance of a coherent organization.
Open to the public. Join us for a recap of the 2026 Summit and hear an update on the great work Consortium Members presented there.
Open to the public. The premier conference for people shaping the future of customer engagement.
Open to Consortium Members only. Join fellow Members to discuss how AI systems reconcile conflicting versions of truth across repositories.
Open to the public. Hear how the University of Copenhagen is communicating the success of their KCS program.
Open to Consortium Members only. How do we redesign our organizations as expectations and opportunities shift? What roles and skills are required now?
Open to Consortium Members only. An in-person meeting in London to discuss Evolve Loop practices.
Exclusive for Consortium Members: learn how Ping Identity is testing Glean to automate problem management and Knowledge Domain Analysis.
Open to the public. Kick off your 2026 with an action plan for engaging the Consortium and its resources.
Open to Consortium Members only. Understand the process behind capturing and curating content that can be used with AI agents.
Get grounded in the data science fundamentals that make AI-powered knowledge work.
Open to the public. Join Consortium staff as they provide an overview of the recent work of the Members of the Consortium.
Open to the public. Join Michelle Stumpf, Head of Knowledge Management at Celonis and Brian Corcoran, Regional Sales Manager & Global Support SME at SearchUnify as they unpack the foundational elements needed to set your organization up for success before entering the Autonomous Era of Customer Support.
Open to invited Sponsor- and Benefactor-level Consortium Members to set the direction and prioritize focus areas for 2026.