Consortium for Service Innovation
A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.
A summary of the 2020 Member Summit. Join Executive Director Matt Seaman for a recap of the 2020 Member Summit and hear an update on the great work Consortium members presented there. As always, there will be time for questions and discussion.
Coveo's Bonnie Chase discusses how to improve the capacity and efficiency of your knowledge-centered organization Today’s support leaders know that going digital isn’t enough - that strong content practices and robust measurement are the only way to deliver the service experiences your customers expect across every channel. Experiences need to be optimized to meet the … Continue reading KCS Aligned Vendor Series: Optimize for Service Success
Learn how to use Visual Thinking to create a Strategic Framework. A strategic framework is a powerful tool that enables you to link KCS benefits to your organization's goals. Sometimes creating them can feel overwhelming. Kai Altenfelder, KCS Certified Trainer at Pro Accessio, will demonstrate how a Strategic Framework Canvas and the use of the … Continue reading KCS in Action: Building a Strategic Framework
As more companies use KCS across the organization, it's time to explore Knowledge as a Service. This event is open to Consortium Members only. Save the date for a conversation around Knowledge as a Service. What does that mean and how is it different from what we're doing now? We'll also review updates to existing … Continue reading Knowledge as a Service: Team Meeting