Consortium for Service Innovation
A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.
Determining the value of knowledge requires patience and persistence. This event is open to Consortium Members only. Join us to explore the relationship between knowledge and value. We'll look at new versions of the Consortium's value models, discuss strategies to get the right content in the right format to the right person at the right … Continue reading The Relationship Between Knowledge and Value: Team Meeting
Chat with fellow KCS practitioners on pressing topics. Topics will be moderated by the Consortium Staff and other KCS experts. Join the KCS community as we host a virtual version of the successful KCS Roundtables format from the KCS Academy World Tours!Choose three out of six topics to chat about in small groups - we'll … Continue reading KCS Academy Roundtables
How Tyler Technologies helps managers grow their understanding of KCS. Libby Healy from Tyler Technologies walks us through her KCS training for managers and discusses the manager-training sweet spot: actionable information between detailed knowledge worker training and high-level leadership strategy. As always, there will be time for questions and discussion.KCS is a registered service mark … Continue reading KCS in Action: Helping Managers Understand KCS