Consortium for Service Innovation
A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.
Join us in Santa Clara for a one day KCS® Coach Workshop and take your KCS implementation to the next level. KCS Coaches look after the most important part of a KCS implementation: the people doing the work. The creator of the KCS coaching curriculum, Beth Haggett, MSW, LCSW, PhD, will help us: Understand what makes … Continue reading KCS Coach Workshop
Join us in Santa Clara for a one day event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. Come participate in conversations about:KCS implementation challenges and best … Continue reading KCS Academy World Tour: Silicon Valley 2020
Join us for an online conversation around Predictive Customer Engagement. We’ll look at the predictive model as it stands today and discuss the challenges of building mechanisms for reflection into support and service organizations. This will be an interactive discussion; attendees can share their experiences and discuss their challenges. Video participation is strongly encouraged! Register … Continue reading Predictive Customer Engagement Team Meeting (Online)
Marc Noble from Waters will udpate us on their KCS journey including challenges with Field Services and their current Knowledge Domain Expert hybrid.As always, there will be time for questions and discussion.KCS is a registered service mark of the Consortium for Service Innovation.