Consortium for Service Innovation
A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.
Lena Stormvinge, Head of Digital Services at Electrolux presents their KM Strategy, success factors, learnings, accomplishments, and beyond. In 2018, Electrolux decided to focus on Knowledge Management as a key … Continue reading Electrolux Case Study: KM Strategy to Improve Customer Experience
Akamai's "KB Driven Problem Management" approach addresses root cause pitfalls. Learn how Akamai's KDE (Knowledge Domain Expert) Program developed a "KB Driven Problem Management" approach that solved the pitfalls of … Continue reading KCS in Action: KB Driven Problem Management
A year-end summary on the work of the Consortium for Service Innovation. Members and non-members alike are invited to join Matt Seaman, Kelly Murray, and Arnfinn Austefjord as they provide … Continue reading Consortium Member Update