Scoping the Topic: Coaching for Transformation
Virtual Event
Open to Consortium Members only. Help build the agenda for the Connecting the Dots on Coaching Team Meeting scheduled for February 2023.
Free
Consortium Events
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Consortium Conversation: Artificial Intelligence & Machine Learning Overview
Virtual Event
This event is open to Consortium Members only. Join Jeff Elser from Oracle for a practical explanation of AI and ML as applied to service.
Free
KCS in Action: Alation’s KCS Journey
Virtual Event
This call is open to the public. Join us for a review of a newly launched KCS Adoption.
Free
KCS in Small Teams
Virtual Event
This event is open to Consortium Members only. 15:00-18:00 Central European Time. Join us to discuss what's different about doing KCS in small teams.
Free
Updates to the KCS v6 Adoption Guide
Virtual Event
This event is open to the public. The KCS v6 Adoption Guide has become the KCS v6 Adoption & Transformation Guide. Come learn why!
Free
Consortium Conversation: Content Standard for Video
This event is open to Consortium Members only. A follow up discussion to a Member Summit Open Space session, we'll explore developing a content standard for video.
Free
Consortium Conversation: A Field Guide for KCS Program Management
Virtual Event
This call is open to Consortium Members only. A Q&A session with the creators of A Field Guide for KCS Program Management, released at Member Summit 2022.
Free
KCS in Action: Knowledge Domain Analysis Panel
Virtual Event
This call is open to the public. Learn from an expert panel of KDE's discussing in depth topics on their KDA programs.
Free
Consortium Conversation: Localization and Machine Translation
Virtual Event
This event is open to Consortium Members only. Join us for a conversation about multi-language considerations.
Free
Member Summit Recap
Virtual Event
This event is open to the public. Join us for a summary of the 2022 Member Summit.
Free
Virtual Member Summit 2022
This event is open to Consortium Members only. Join us virtually from 8 am to 12 noon PDT daily to celebrate 30 years of innovating together, and chart the course for the next 30.
Free
KCS in Action: Optimizing Sales Support through KCS
Virtual Event
This event is open to the public. Learn how Oracle implemented KCS to optimize their Sales Demo area.
Free
Team Meeting: KnowledgeOps
Virtual Event
This event is open to Consortium Members only. July 12 & 13, 9am–12p Pacific.
Can aspects of a DevOps model benefit our Knowledge programs?
Free
Introduction to Knowledge Graphs
Virtual Event
This event is open to Consortium Members only. An entry-level overview of Knowledge Graphs: what they are, how they work, and why it's likely we'll start hearing a lot more about them.
Free
VOC-Driven Service & Product Experiences: A Geotab Case Study
Virtual Event
This event is open to the public. A great opportunity to hear a Case Study from Geotab who has successfully developed an optimal approach to scaling Evolve Loop success.
Free
Reconsidering the Content Continuum
Virtual Event
This event is open to Consortium Members only. Does the Content Continuum need updates? How could it better serve communication and alignment across our organizations?
Free
Best Practices for KCS Success with Tyler Technologies
Virtual Event
This event is open to the public. Hear how Tyler Technologies delivers relevant knowledge across the organization with KCS best practices.
Free
KCS Aligned Vendor Series – KM Outcomes: Findability vs. Discoverability
Virtual Event
Learn how findability and discoverability can be optimized with an effective knowledge management strategy.
Free
Team Meeting: Knowledge as the Product
This event is open to Consortium Members only. Apr 26 & 27, 8:00 AM – 11:00 AM PDT. What happens when we treat knowledge as the product of Support?
Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration
Virtual Event
Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization.
Free