This event is open to the public. Learn from a seasoned KCS Coach on how to sell the benefits of a KCS Coaching Program.
Join us in person to explore innovative topics around Customer Engagement and hear from Members about their operational experiences. Space is limited, so register soon!
The event is open to the public. Join us for small group discussions facilitated by experienced practitioners.
This event is open to the public. Join us for a summary of the 2023 Member Summit.
Open to the Public. Alina Weber, Change Success Lead at F5 Networks, has a wealth of experience in Change Management and will share best practices.
Open to the public. Hear from SAP expert on their Innovative Approach to Knowledge Article Scoring
Open to the Public. Come hear from a KCS Aligned Vendor, xFind.ai to explore the new capabilities and concepts of AI in Customer Support
Open to the public. Join us for an expert presentation on good, better, and best practices for measuring self-service success.
Open to the public. Join us for small group discussions facilitated by experienced practitioners.
Open to the public. David Kay from DB Kay and Associates demonstrates over a dozen ways that GenAI can make KCS quicker and easier.
Open to the public. Join Consortium staff as they provide an overview of the 2023 work of the Members of the Consortium for Service Innovation.
Open to the public. GenAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop.
Join us for an expert presentation on good, better, and best approaches for measuring Community success.
Open to the Public. A discussion and preview of AI-powered content creation and visualizations.
Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.
Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
Open to the public. Join us for a summary of the 2024 Member Summit.
Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.