Consortium Members can attend the TAUS Translation Technology Roundtable in Paris on May 30 for the TAUS member price of €250 (50% off list price - register directly). The agenda includes use of machine translation for support content, and they'll be using Open Space to answer the question, "How do we increase the size and … Continue reading TAUS Translation Technology Roundtable
If you work in knowledge management, then you have spent at least some time thinking about how to embed videos into knowledge solutions. Marcia Ravner and Wayne Pruski at Quest Software have been experimenting with publishing of support videos within their knowledge base solutions. Recently at a KCS DeepDive Discussion, they shared tactical best practices … Continue reading You CAN Integrate Video into your KCS Solutions!
A few rambling thoughts on "stuck in neutral" .... The most common cause of "neutral" in our experience is lack of ownership of KCS by the 1st and 2nd line managers. We often see (especially in larger organizations) that a staff function owns or has too much ownership of the KCS program. While a strong … Continue reading KCS: Stuck in Neutral
1. Change is hard. 2. Change is really hard when one is pursuing uncharted territory.... We know a lot about what doesn't work with respect to traditional management and HR practices. Historically, business has institutionalized mechanical, linear, simplistic, activity based practices and processes. The processes typically serve the needs of the least capable people in … Continue reading Reaching for the Organization as a Network
Sign up for our Mailing List to receive quarterly newsletters! 2012 Consortium Member Summit Join us for the Consortium's 20th Anniversary celebration at the 2012 Member Summit, happening November 7-9 in Seattle, WA. Most membership levels now include seats at the Annual Summit, so mark your calendar today. Update of Our Work Members can view … Continue reading Newsletter – Spring 2012