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You CAN Integrate Video into your KCS Solutions!

If you work in knowledge management, then you have spent at least some time thinking about how to embed videos into knowledge solutions.  Marcia Ravner and Wayne Pruski at Quest Software have been experimenting with publishing of support videos within their knowledge base solutions.  Recently at a KCS DeepDive Discussion, they shared tactical best practices … Continue reading You CAN Integrate Video into your KCS Solutions!

Reaching for the Organization as a Network

1. Change is hard. 2. Change is really hard when one is pursuing uncharted territory.... We know a lot about what doesn't work with respect to traditional management and HR practices.  Historically, business has institutionalized mechanical, linear, simplistic, activity based practices and processes. The processes typically serve the needs of the least capable people in … Continue reading Reaching for the Organization as a Network