Michelle Stumpf, the Head of Knowledge Management at Celonis, and Brian Corcoran, the Regional Sales Manager and Global Support Evangelist at SearchUnify discuss how thoughtful strategy and thorough planning have helped Celonis succeed along their AI journey.
Arvind Gopal, VP of Product Management and Product Strategy at eGain, demonstrates how to leverage AI capabilities to support and accelerate KCS workflows.
As part of our KCS Aligned Tool series, Rob Rathwell, Vice President Customer Success at Coveo, and Laurel Poertner, Senior Director of Digital Services at F5, talk about how implementing Coveo’s AI-powered solutions boosted F5’s self-service success rate.
GenerativeAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop, helping Knowledge Workers, Coaches, KDEs, and Leadership to do their jobs without adding…
Sariel Moshe, co-founder, and CTO at xFind, delivered a thought-provoking webinar on AI’s impact on the support experience. Sariel shared how knowledge will play a critical role in the AI-powered support experience.
Gathering customer insights from all of your service touchpoints is critical to improving your service experience, shifting those issues to lower cost and lower customer effort channels, and ultimately improving…
A big thank you to Patty Leino from Tyler Technologies for the very informative presentation and also thanks to Coveo, our KCS v6 Aligned Tool Vendor for helping to organize…
Findability and discoverability are unique challenges that can be addressed with an effective knowledge management strategy. In this webinar, Joe Jorczak, Head of Industry & GM, Customer Service & Support…
Michelle Stumpf, KCS Practice Director and Certified Trainer, leads a panel of seasoned KCS practitioners: Jacob Watts from PAR Technologies, Liz Bunger from Paychex, and Cheryl Wickwire from Arrow Electronics.…
Michelle Stumpf, KCS Practice Director and KCS Certified Trainer, shares her wisdom and experiences with helping organizations successfully implement KCS. While helping many organizations implement or reinvigorate KCS, Michelle often…
