We are proud to recognize our KCS v6 Verified Tool providers with new digital badges!
Incident Management Agnostic Knowledge Management
- BMC Helix Knowledge
- Nice CXone Capture Manager
- Upland RightAnswers Enterprise Knowledge Management
Combined Incident Management + Knowledge Management
- Salesforce Service Cloud and Knowledge
- ServiceNow Customer Service Management
About the KCS v6 Verified Tool Program
For KCS to be successful in your organization, it must be managed as an ongoing, multi-faceted program. Important facets include tools, processes, people, metrics, and culture.
KCS v6 Verified Tools are Knowledge Management tools or CRMs with embedded Knowledge Management tools that support all eight KCS practices.
The KCS v6 Verified tools have been thoroughly vetted by the Consortium to support your KCS implementation. The vendor must have at least one employee who is KCS v6 Practices Certified who demos all aspects of the tool and shows how the tool supports all eight practices. In addition to thoroughly reviewing the tool, we speak to reference customers to validate that tool has successfully been used in a KCS implementation.