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Consortium for Service Innovation

Consortium for Service Innovation

A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

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Author: Sara Feldman

News

Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming

As we passed the 2 year anniversary of our sudden shift to virtual, our community continues to show up with passion, collaborate across companies, and have new accomplishments to celebrate! … Continue reading Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming

April 5, 2022May 10, 2022Adaptive Leadership, Intelligent Swarming, KCSLeave a comment
News

Innovating Together For 30 Years!

It's time to celebrate! But first, a brief origin story. Some folks got together in 1992 to brainstorm around software features and functionality for customer support, but quickly realized that … Continue reading Innovating Together For 30 Years!

January 5, 2022May 10, 2022Adaptive Leadership, Intelligent Swarming, KCSLeave a comment
News

Thank You, Consortium Members!

From day one as a Member at my first Consortium for Service Innovation event, interacting with this community became my instant and consistent favorite professional endeavor. Now that I have … Continue reading Thank You, Consortium Members!

August 26, 2021May 10, 2022Adaptive Leadership2 Comments

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Recently Published

  • Voice of Customer Driven Service & Product Improvements: A Geotab Case Study
  • Consortium Website Refresh
  • Intelligent Swarming: A Smarter Way to Organize People and Work
  • KCS in Action: Sustaining Content Health & Customer Success with Content Strategy
  • Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming
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