Author: Sara Feldman

Amongst accelerating change, we’re still seeing an evergreen progression: get the foundation right → connect the work to value → evolve the organization around it.

Service Innovation Summit 2026 was an opportunity to reflect current progress while strengthening our foundation for what's ahead.

Following our 2025 reflections, in Q1 we’ve moved from prioritizing to actively iterating on our 2026 themes: In particular, we’ve been focused on evolving how we approach the topic of…

Whether you’re brand new to the Consortium for Service Innovation or have been around for years, this guidance is designed to help you get more value from the resources, people,…

One of the major differentiators for the Consortium is the way that our work gets done. All of the knowledge we share back out to the world is based on…

Consortium Membership can make your KCS journey faster, more efficient, and more impactful. Additionally, we’re proud to provide many opportunities for everyone in the broader community to enhance their KCS journey.

“As we look at using measures, we must keep in mind that absolute numbers are not critical: positive changes in the trends are what’s critical.” Measurement Matters Sustaining a healthy…

This quarter has been full of exploring what matters most to this community. Conversations centered around refining existing resources as well as digging into emerging interests. Big Themes in Q3…

This quarter, we hosted 14 events or working sessions covering the intersection of Knowledge and AI in various ways: collaboration, Knowledge Domain Analysis, nurturing adaptive workforces, employee experience, and more.…

KCS Practices create the continuously improved, validated knowledge that AI systems need to generate reliable outputs.