Sara Feldman

Member Summit 2022 marked the third time we’ve hosted our biggest annual event in a virtual format. While we are beyond excited to return to an in-person gathering for Member…

Yes, the new resources and announcements already shared this year have been exciting. And, YES, we managed to top it with incredible updates this quarter! Community News The biggest news,…

The momentum of 2022 did not slow down this past quarter. Increased demand for Intelligent Swarming led to the launch of a bunch of new resources, linked below, plus an…

A big thank you to Patty Leino from Tyler Technologies for the very informative presentation and also thanks to Coveo, our KCS v6 Aligned Tool Vendor for helping to organize…

Findability and discoverability are unique challenges that can be addressed with an effective knowledge management strategy. In this webinar, Joe Jorczak, Head of Industry & GM, Customer Service & Support…

Michelle Stumpf, KCS Practice Director and Certified Trainer, leads a panel of seasoned KCS practitioners: Jacob Watts from PAR Technologies, Liz Bunger from Paychex, and Cheryl Wickwire from Arrow Electronics.…

As we passed the 2 year anniversary of our sudden shift to virtual, our community continues to show up with passion, collaborate across companies, and have new accomplishments to celebrate!…

It’s time to celebrate! But first, a brief origin story. Some folks got together in 1992 to brainstorm around software features and functionality for customer support, but quickly realized that…

It’s time to celebrate! But first, a brief origin story. Some folks got together in 1992 to brainstorm around software features and functionality for customer support, but quickly realized that…

From day one as a Member at my first Consortium for Service Innovation event, interacting with this community became my instant and consistent favorite professional endeavor. Now that I have…