KCS Transformation Series: Plan and Design

Why do we “design” Knowledge-Centered Service (KCS)? Because KCS operationalizes knowledge-sharing to gain the most value for customers, employees, and the business… in your environment. KCS is not something we…

KCS Unlocks Hidden Knowledge

Knowledge-Centered Service (KCS) was developed by focusing on knowledge as a valuable organizational asset and asking: How can we operationalize knowledge-sharing to gain the most value for customers, employees, and…

Measuring Community Success

Find the Service Engagement Measures spreadsheet for your use and so much more great information in Understanding Success by Channel! As part of a years-long initiative by Consortium Members, the…