KCS Across the Organization Team Meeting7-9 February 2018Hosted by University of Phoenix in Tempe, AZ Discussion Topics Enterprise Content Management vs Knowledge Management - David Kay, DB Kay & AssociatesKCS … Continue reading Team Meeting Summary: KCS Across the Organization
Tag: KCS
A new case study is up on the KCS Resources page at the KCS Academy: Quest Publishes in the Workflow The KCS v6 Practices Guide says we should share most … Continue reading New Case Study: Quest Publishes in the Workflow
For KCS v6 documentation and resources, click here.For KCS v6 certification programs for people, click here.For KCS v6 Verification program for tools, click here. How was KCS® developed?How many organizations … Continue reading Frequently Asked Questions about KCS v6
We are pleased to announce the launch of KCS v6! KCS v6 is the culmination of 24 years of collective thinking, investment, experimentation, and insight by the members of the … Continue reading Introducing KCS v6
What is standard industry practice? What are the pros and cons? Consortium members are all over the map on whether or not to put their knowledge base content out into … Continue reading Should we lock down our knowledge base?
A new case study is up on the KCS Resources page at the KCS Academy: Improving Customer Success with Self-Service at HP HP has validated the long time Consortium assertion: … Continue reading New Case Study: Improving Customer Success with Self-Service at HP
Three minute summary: Consortium members met at National Instruments in Austin to discuss the convergence of Communities, Social Networks, and KCS. Melissa George began by setting some context and covering … Continue reading Communities, Social Networks, and KCS: Team Meeting Summary
We're thrilled to publish a new case study by MelissaLynne Burch and the team at salesforce.com! Salesforce.com Employee Success: An Integrated HR Community and KCS Program Launched in Record Time … Continue reading New Case Study: Salesforce.com Employee Success
We're thrilled to publish a new case study by MelissaLynne Burch and the team at MathWorks! Delivering Technical Support Knowledge to the Customer Community MathWorks' goal was to offer integrated … Continue reading New Case Study: MathWorks Delivers Support Knowledge to the Customer Community
We're thrilled to publish a new case study by MelissaLynne Burch and the team at Avaya! Transforming the Customer Experience This follows up nicely on their case study from last … Continue reading New Case Study: Transforming the Customer Experience at Avaya