Team Meeting Summary: KCS Across the Organization

KCS Across the Organization Team Meeting7-9 February 2018Hosted by University of Phoenix in Tempe, AZ Discussion Topics Enterprise Content Management vs Knowledge Management - David Kay, DB Kay & AssociatesKCS in Professional Services - Jim Mullins, DellEMC and Stephenie Gloden, AgileFieldKCS v6 Adoption Guide - Greg Oxton, Consortium and Jennifer Crippen, DB Kay & AssociatesKCS … Continue reading Team Meeting Summary: KCS Across the Organization

Frequently Asked Questions about KCS v6

For KCS v6 documentation and resources, click here.For KCS v6 certification programs for people, click here.For KCS v6 Verification program for tools, click here. How was KCS® developed?How many organizations are doing KCS?Who owns the KCS methodology?How do I get started on implementation?Why does the Consortium make the KCS documentation available for free?The KCS v6 … Continue reading Frequently Asked Questions about KCS v6

Communities, Social Networks, and KCS: Team Meeting Summary

Three minute summary: Consortium members met at National Instruments in Austin to discuss the convergence of Communities, Social Networks, and KCS. Melissa George began by setting some context and covering the work previously done by the Consortium, including the Three Tenets of Social and Support, the Social Support Journey Matrix, and Dr. Michael Wu’s Relativity … Continue reading Communities, Social Networks, and KCS: Team Meeting Summary

New Case Study: MathWorks Delivers Support Knowledge to the Customer Community

We're thrilled to publish a new case study by MelissaLynne Burch and the team at MathWorks! Delivering Technical Support Knowledge to the Customer Community MathWorks' goal was to offer integrated delivery of technical support knowledge and customer community knowledge within their MathWorks community implementation. Let us know what you think! You can find more case … Continue reading New Case Study: MathWorks Delivers Support Knowledge to the Customer Community

New Case Study: Transforming the Customer Experience at Avaya

We're thrilled to publish a new case study by MelissaLynne Burch and the team at Avaya! Transforming the Customer Experience This follows up nicely on their case study from last year: When Everyone Can Publish. Let us know what you think! You can find more case studies and KCS resources here. $(document).ready(function(){ $('#AvayaTransformingCE').click(function() { ga('send', … Continue reading New Case Study: Transforming the Customer Experience at Avaya