Skip to content
Consortium for Service Innovation
  • KCS
    • Overview
    • Resources in the Library
    • KCS in Action
    • Verified Tools
    • Aligned Tools
    • Aligned Services
  • Intelligent Swarming
    • Overview
    • Resources in the Library
  • Other Initiatives
    • Predictive Customer Engagement
    • Customer Experience Initiative
    • Leadership in an Adaptive Organization
  • Training & Certification
    • KCS Training
    • KCS Certification
    • Intelligent Swarming Training & Certification
    • Self-Paced Training
    • Upcoming Trainer-Led Workshops
    • Request a Workshop from Certified Trainers
    • Digital Badges
    • Find Certified People
  • Membership
    • Join Us: Member Benefits
    • Member Companies
    • Member Activities
  • Events & News
    • Consortium Events
    • Recent News
    • Join the Mailing List
  • About the Consortium
    • About Us
    • Leadership
    • Consortium Innovators

Quick Links

  • Member Wiki
  • Learning Center
  • Digital Library

Quick Links

  • Member Wiki
  • Learning Center
  • Digital Library
  • Benefits of Membership

KCS

Filter by Tag:

  • All Posts
  • Adaptive Leadership
  • Intelligent Swarming
  • KCS
  • Vendor Series
KCS in Action: SAP's Innovative Approach for Knowledge Article Scoring

SAP’s Innovative Approach to Knowledge Article Scoring

June 21, 2023 by Arnfinn Austefjord
Dr. Sean MacNiven, the Head of Research and the Strategic Program Architect for SAP Global Product Support, presented on SAP's innovative approach to AQI (now referred to in Consortium publications as the Content Standard Checklist).
KCS in Action Recording: Change Management and KCS in a Digital First World

Using Change Management to Enable KCS

May 17, 2023 by Arnfinn Austefjord
“KCS is not something we do in addition to solving problems. KCS is the way we solve problems.” Implementing KCS as the way we solve problems requires considerable change for…

Reflecting on KCS Roundtables

April 13, 2023 by Arnfinn Austefjord
We recently hosted a very engaging KCS Roundtables event consisting of six breakouts on the following topics: Huge thanks to our hosts for a great event!  To allow for open…
Connecting the Dots on Coaching: Team Meeting Recap

Observations on Coaching

February 21, 2023 by Kelly Murray
A recap of the February 2023 Connecting the Dots on Coaching team meeting.
Social KDEs at Quest

Knowledge Domain Experts Get Social at Quest

February 16, 2023 by Arnfinn Austefjord
An effective Knowledge Domain Analysis (KDA) program is key to maximizing the success of your KCS program.  Jorge Carrasco, formerly the Social and Community Manager and Head of the KCS…
Selling the Benefits of a KCS Coaching Program

Selling the Benefits of a KCS Coaching Program

January 20, 2023 by Arnfinn Austefjord
While a KCS Coaching program is a critical part of a successful KCS implementation, getting support from leadership for an adequate KCS Coaching program is often a challenge. At a…
Q3 2022 Recap

Q4 2022 Recap and End of Year Summary

December 14, 2022 by Sara Feldman
We were grateful to finally gather again with Members in person towards the end of the year, marking a transition to a new blend of both in-person and virtual events…
Alation KCS Journey

Starting the KCS Journey at Alation

November 28, 2022 by Arnfinn Austefjord
Jessica Wu, Customer Success Manager at Alation, is KCS v6 Practices Certified and has been practicing KCS since 2014. While Jessica has experience running KCS programs at other companies, Alation…
KCS-KDA-panel

Knowledge Domain Analysis Maximizes the Value of Your KCS Program

October 31, 2022 by Arnfinn Austefjord
We have said many times that we have not seen a successful KCS program without a KCS coaching program. Similarly, we have not seen an organization maximize the value of…
Headshots of presenters Jennifer Crippen, Adam Hansen, Ryan Mathews, and Jacob Watts

KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide

October 17, 2022 by Kelly Murray
Recently a group of Consortium Members came together to discuss ways to make the language in the KCS v6 Adoption Guide more helpful.  There were a number of concerns we…

Posts navigation

Older posts

Site Footer

Get Help

Knowledge Base

For Members

  • Slack Workspace
  • Benefits of Membership
  • Join our Mailing List

Follow

  • YouTube
  • LinkedIn
  • RSS News Feed
  • Home
  • About Us
  • Privacy Policy
  • Photo Policy & Opt Out
  • Member Rules of Conduct

Consortium for Service Innovation © 2023. KCS®, Intelligent Swarming℠, Predictive Customer Engagement®, and Adaptive Organization℠ are service marks of the Consortium for Service Innovation™

Site by MRW Web Design