KCS Unlocks Hidden Knowledge

Knowledge-Centered Service (KCS) was developed by focusing on knowledge as a valuable organizational asset and asking: How can we operationalize knowledge-sharing to gain the most value for customers, employees, and…

Measuring Community Success

Find the Service Engagement Measures spreadsheet for your use and so much more great information in Understanding Success by Channel! As part of a years-long initiative by Consortium Members, the…

GenAI for KCS

Leveraging Generative AI in your service organization is a hot topic all over the world. Companies, as well as countless tool vendors, are trying to determine the most appropriate use…