Membership Dues Increase

After careful consideration, the Consortium for Service Innovation will be increasing membership dues for the first time in over 10 years. It will come as no surprise that the costs…

Staff Update

Arnfinn Austefjord has announced that he will be leaving the Consortium for Service Innovation effective December 31, 2023. Over the past five years, Arnfinn has been a great partner to…

Celebrating 30 Years and a New Look

At the Consortium’s 2022 Member Summit, we celebrated 30 years of innovating together.  Greg Oxton shared a history of the Consortium, reflecting on how the bodies of work developed, matured,…

Consortium Website Refresh

Summary: As a first step of a larger digital refresh effort, we are consolidating thekcsacademy.net and serviceinnovation.org into the single domain serviceinnovation.org. The Consortium for Service Innovation is the home…

The Power of Program Management

Over the last few weeks I have had the good fortune of participating in Consortium member conversations highlighting the power of well-run Program Management Offices.  It occurs to me that…