Author: Matt Seaman

From our Benefactor- and Sponsor-level Members, we heard that service organizations are the central connector, how we think about value needs to change, and AI is just a tool to help us reach our organizational goals.

2024 Executive Summit summary: how Consortium Members are approaching rapidly-advancing automation to enhance their services organizations and customer experience.

The Consortium for Service Innovation hit an incredible milestone this week: 10,000 certified professionals in Knowledge-Centered Service (KCS)! This achievement by so many people across 73 different countries is a…

I had the immense pleasure of attending the inaugural Knowledge Summit Dublin held at Trinity College, in – you guessed it – Dublin, Ireland.  Held over two days, it was…

Gaining executive buy-in and measuring success (often to get that buy-in) are consistent themes of exploration among Consortium Members. Recently, Matt Seaman hosted a Consortium Conversation about this topic; enjoy…

After careful consideration, the Consortium for Service Innovation will be increasing membership dues for the first time in over 10 years. It will come as no surprise that the costs…

Arnfinn Austefjord has announced that he will be leaving the Consortium for Service Innovation effective December 31, 2023. Over the past five years, Arnfinn has been a great partner to…

Expanding coaching discussions beyond KCS to explore coaching for managers, senior leaders, and executives.

At the Consortium’s 2022 Member Summit, we celebrated 30 years of innovating together.  Greg Oxton shared a history of the Consortium, reflecting on how the bodies of work developed, matured,…

Summary: As a first step of a larger digital refresh effort, we are consolidating thekcsacademy.net and serviceinnovation.org into the single domain serviceinnovation.org. The Consortium for Service Innovation is the home…