We recently hosted an engaging KCS Roundtables with breakout rooms on five popular topics:
- Getting started on your KCS journey
- Launching and sustaining a KCS coaching program
- Maximizing KCS with an effective Knowledge Domain Analysis (KDA) program
- Measuring the success of your KCS implementation
- Improving the effectiveness of the Self-service and Community experience
To allow for open and transparent discussion among the participants, we don’t record KCS Roundtables.
Consortium Resources Shared
- Upcoming Public Events
- KCS Training
- KDA Guide
- Understanding Success by Channel
- Principles and Concepts
- Strategic Framework
- Executive Sponsor
- Handling Doubts and Misconceptions
- Measurement Matters v6
- Capture vs. Create
- The “Why” Behind Each KCS Practice
Participant Recommended Resources
Books
We enjoyed hosting 75+ folks from all over the world for these great discussions.
Great session! My 1st time – I’ll be back :)
Niclas Frandsen
Huge thanks to our KCS Roundtable hosts for a great event!