Q3 2023 Recap – Humans will not be eclipsed by AI

"To achieve the best business outcomes, our job as leaders is to remove roadblocks for our teams to deliver customer service, collaborate with each other, and pursue professional development.
In a world of ubiquitous AI, the way humans talk to each other is going to be the differentiator for our companies."

We hosted our annual Executive Summit this quarter, and were pleased that 32 executives representing 29 companies explored how humans will be the key differentiator as we move forward in a world of ubiquitous AI. (You’ll have to read to the end of this post to find out why eclipses came to mind when thinking about humans and AI.)

Throughout Q3 2023 we hosted two public events, five Member-only events, and continued meetings with our Communities of Practice and Working Groups. Find links to all the recaps and recordings below.

Community News

We love that our our community is so enthusiastic about our digital certification badges (share rates for certification badges are way above industry average!), and we are excited to now recognize our Aligned and Verified partners with digital badges as well.

KCS Aligned Service - digital badge
KCS Aligned Tool - digital badge
KCS Verified Tool - digital badge

Welcome New Members

Public Event Recordings and Recaps

Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library

Public Event Recordings

Public Recaps of Member-Only Events

Member-Only Event Recordings and Resources

Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.

Behind the Scenes

  • A working group of Members is exploring Coaching for Managers
  • We have eclipses on the brain because there will be a total solar eclipse on Monday, April 8, 2024 just hours before the opening reception for the 2024 Member Summit. The brand-new Crescent Hotel Fort Worth, where the summit will be held, is in the path of totality. Can’t wait to see you there!
2024 Member Summit, April 9-11 in Fort Worth, TX

As always, check our events page for upcoming opportunities to learn from our vibrant community and follow us on LinkedIn or YouTube for more!


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