Q4 2023 Recap and End of Year Summary

2023 has been a transformative year with plenty to celebrate! We have established a new groove with a combination of in-person and virtual events – both of which have led to an impressive amount of new resources, captured wisdom, and collective experience to share from this year. We’ve included highlights here!

2023 Year in Review

Watch a ~50 minute recorded summary of the year or read on for the latest community news, resources, and behind the scenes updates.

Matt Seaman, Executive Director, shares an overview of the recent work of the Members of the Consortium for Service Innovation, including what’s ahead for 2024.

2023 Highlights

Sharing our experiences in 2023

What We’re Hearing About

  • Purpose Driven Automation powered by advancing AI
  • Knowledge Management across the Enterprise
  • Support is truly End-to-End
  • Management Practices are Stagnant
  • Customer – Employee relationships will be the differentiator
The Consortium is Built on Relationships

Updates from earlier this year

Q1 2023 Recap

Q1 2023 Recap

A vibrant start to the year – exciting new resources and the 2023 Member Summit!

Q2 2023 Recap

Q2 2023 Recap

We participated in the AI hype while keeping other efforts in motion.

Q3 2023 Recap

Q3 2023 Recap

Executive Summit and continued momentum with public and Member-only events

Q4 2023 Updates

This quarter, we explored where things are heading related to KCS and continued to forge our relationship with AI.

Community News

New Resources

Public Event Recordings and Recaps

Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library

Member-Only Event Recordings & Resources

Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.

Looking Forward

In a year marked by unprecedented technology change, the strength and dedication of our Members is a steady foundation from which we can continue to innovate.

We are grateful for the community’s contributions in 2023, and look forward to continued collaboration and exciting events in the year ahead. We hope to see you in Fort Worth in April – if not before!

2024 Member Summit, April 9-11 in Fort Worth, TX

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