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Consortium for Service Innovation

Consortium for Service Innovation

A non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success.

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News

Intelligent Swarming: A Smarter Way to Organize People and Work

Intelligent Swarmingsm, developed by the Members of the Consortium for Service Innovation, unlocks the full potential of an organization. It challenges 30 years of accepted practice by removing tiers of … Continue reading Intelligent Swarming: A Smarter Way to Organize People and Work

April 18, 2022May 10, 2022Adaptive Leadership, Intelligent SwarmingLeave a comment
News

Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming

As we passed the 2 year anniversary of our sudden shift to virtual, our community continues to show up with passion, collaborate across companies, and have new accomplishments to celebrate! … Continue reading Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming

April 5, 2022May 10, 2022Adaptive Leadership, Intelligent Swarming, KCSLeave a comment
News

Executive Summit 2022: Cultivating Trust Through Leadership

Over the last two years, we have experienced the world through different lenses as our professional and personal lives have been impacted.  The saying “the one thing that's constant is … Continue reading Executive Summit 2022: Cultivating Trust Through Leadership

April 4, 2022May 10, 2022Adaptive LeadershipLeave a comment
News

Innovating Together For 30 Years!

It's time to celebrate! But first, a brief origin story. Some folks got together in 1992 to brainstorm around software features and functionality for customer support, but quickly realized that … Continue reading Innovating Together For 30 Years!

January 5, 2022May 10, 2022Adaptive Leadership, Intelligent Swarming, KCSLeave a comment
News

Member Update – Continuing to Adapt for 2022

2021 was an exciting year for the Consortium and we are truly looking forward to the year ahead! Discovery and change continue for most everyone in our community. In the … Continue reading Member Update – Continuing to Adapt for 2022

December 17, 2021May 10, 2022Adaptive Leadership, Intelligent Swarming, KCS1 Comment
News

Thank You, Consortium Members!

From day one as a Member at my first Consortium for Service Innovation event, interacting with this community became my instant and consistent favorite professional endeavor. Now that I have … Continue reading Thank You, Consortium Members!

August 26, 2021May 10, 2022Adaptive Leadership2 Comments
News

The Power of Program Management

Over the last few weeks I have had the good fortune of participating in Consortium member conversations highlighting the power of well-run Program Management Offices.  It occurs to me that … Continue reading The Power of Program Management

July 9, 2021May 10, 2022Adaptive Leadership, KCSLeave a comment
News

Influencing Change in a Complex Adaptive System

In a previous post, we talked about organizations as Complex Adaptive Systems and how the inherent flexibility of people allows teams to manage through immediate disruption.  This model does not … Continue reading Influencing Change in a Complex Adaptive System

May 6, 2021May 10, 2022Adaptive LeadershipLeave a comment
News

2021 Executive Summit Recap

The Consortium for Service Innovation's annual Executive Summit is an invitational, discussion-based event for leaders of support and service organizations. This year it took place on 16-17 March. We had … Continue reading 2021 Executive Summit Recap

March 24, 2021May 10, 2022Adaptive LeadershipLeave a comment

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Recently Published

  • Consortium Website Refresh
  • Intelligent Swarming: A Smarter Way to Organize People and Work
  • KCS in Action: Sustaining Content Health & Customer Success with Content Strategy
  • Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming
  • Executive Summit 2022: Cultivating Trust Through Leadership
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