This event is open to the public. Join us for a summary of the 2023 Member Summit.
Open to Consortium Members only. Hear what (and how) we've identified shared gains, pains, and tasks across roles in the support organization.
Open to Consortium Members only. How can we provide information that customers would value, but don’t know to ask for?
Open to Consortium Members only. An exploration of the "why" behind each of the pieces of the KCS v6 Adoption & Transformation Guide.
Open to Consortium Members only. From Manager to Leader to ???: Transformation at F5.
Open to Consortium Members only. Join us for an exploration of the future of knowledge delivery.
Open to Consortium Members only. Join us to learn what this working group accomplished and share your thoughts about incorporating videos into your KCS strategy.
Open to Consortium Members only. Hear how NetApp has adapted a KCS licensing model that accommodates internal and partner teams, and brainstorm improvements to the Practices Guide.
Open to Consortium Members only. Hear how Ping Identity uses a KCS licensing model with just two roles, and brainstorm improvements to the Practices Guide.
Open to Consortium Members only. A discussion about the fundamentals required to fulfill the promises of successful self-service and AI implementations.
Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations.
Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment.
Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.
Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations.
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
Open to Consortium Members only. Hear how Calix is approaching a KCS implementation with their engineering team.
Open to Consortium Members only. Help us help you help more Members!
Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes!
Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to.