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The Consortium for Service Innovation offers numerous free resources to the public to foster innovation in service organizations (via Creative Commons Attribution-NonCommercial License). Consortium Membership enables more detailed insights from fellow…

We offer numerous free resources to the public to foster innovation in service organizations (via Creative Commons Attribution-NonCommercial License). Consortium Membership enables more detailed insights from fellow Members and exclusive…

The ‘Fear Of Missing Out’ is a very powerful way to get us to spend money. Matt Seaman, Consortium for Service Innovation Matt Seaman, Executive Director of the Consortium, presented…

The Consortium for Service Innovation hit an incredible milestone this week: 10,000 certified professionals in Knowledge-Centered Service (KCS)! This achievement by so many people across 73 different countries is a…

Halfway through 2024, we have hosted 42 events or working sessions with Members, Trainers, and the wider community. That’s a lot of co-creation and experience-sharing! Our in-person Member Summit 2024…

40 people from 21 Consortium Member companies recently spent two days exploring “Thoughtful and Strategic Automation.”  Technology is finally catching up with use cases that have been discussed by Member companies for well over a decade!

I had the immense pleasure of attending the inaugural Knowledge Summit Dublin held at Trinity College, in – you guessed it – Dublin, Ireland.  Held over two days, it was…

For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in waves so we can start small, create some success and excitement, and then invite others…

“No budget? No problem!” A relentlessly resourceful support leader at Academy to Innovate HR (AIHR), Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.…

Members and guests met in Fort Worth, Texas in April for Member Summit 2024. Attendees traveled to join us from all over, including as far away as Australia! Watch the…