Halfway through 2024, we have hosted 42 events or working sessions with Members, Trainers, and the wider community. That’s a lot of co-creation and experience-sharing!
Our in-person Member Summit 2024 was a highlight, while we continue to connect virtually with so many folks.
Save the date! We’d love to see you March 25-27, 2025 in Atlanta, Georgia for our annual in-person Summit! Get notified when registration opens.
Public Event Recordings & Recaps
Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library
- Member Summit 2024 Recap
- A Scrappy-But-Measurable KCS Workflow in Slack: a presentation by Neal Travis at AIHR
- Strategic Automation: AI and Knowledge Management: team meeting summary
- Faster, Easier, Better: Coaching Enablement via your Knowledge Base: a KCS Verified Vendor Series by Upland RightAnswers
- KCS Transformation Series: Adopt in Waves: part two of a four part series based on the KCS v6 Adoption & Transformation Guide
Member-Only Recordings & Resources
Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.
- Thoughtful and Strategic Automation: recordings, notes, and presentations from a two day exploration.
- KCS for Engineers + Middle Management Buy-In: Jessica Peralta talks about her experience at Calix.
- Member Summit 2024: complete notes, resources, and photos for Members.
Behind The Scenes
We are exploring how to improve our KCS and Intelligent Swarming training experience and expect to share more details later this year.
Several working groups are continuing to meet regularly over the summer. We’ll host more Member-only and public events in September and beyond.
See previous updates in Q1 2024 Recap – New Event Series for KCS Enthusiasts!