Newest Resources

We’re thrilled to announce our all-new Service Innovation Learning Center, where you will find self-paced online training and certification for KCS and Intelligent Swarming!

Leveraging Salesforce and Coveo, Ping optimizes its internal and external knowledge-sharing capabilities, supported by AI-enhanced tools and a robust framework rooted in KCS Practices.

'Tis the season for end-of-year reflections and gearing up for what's next; Matt Seaman and the Consortium have resources to help!

From our Benefactor- and Sponsor-level Members, we heard that service organizations are the central connector, how we think about value needs to change, and AI is just a tool to help us reach our organizational goals.

Capturing and reusing collective experience creates value, but sustaining value requires maintenance and showing knowledge workers the impact of their contributions.

As part of our KCS Aligned Tool series, Rob Rathwell, Vice President Customer Success at Coveo, and Laurel Poertner, Senior Director of Digital Services at F5, talk about how implementing Coveo’s AI-powered solutions boosted F5’s self-service success rate.

An in-person meeting recap. Exploring how KCS and collaboration practices allow for healthy and successful automation and AI implementations.

Learn how Ping reduced resolution time, increased Engineer capacity, and improved the employee experience by implementing Intelligent Swarming.

We’re excited to share some noteworthy KCS milestones and insights, while Consortium Members continue to generously share their experiences as industry leaders, especially for new AI initiatives.

2024 Executive Summit summary: how Consortium Members are approaching rapidly-advancing automation to enhance their services organizations and customer experience.