KCS

Janice Smith, Director Enterprise Services Support and Rebecca Mark, Head of Lending Support at Farm Credit Mid-America shared how KCS helps their team build consistency, trust, and reliability while reducing burnout.

Leveraging Salesforce and Coveo, Ping optimizes its internal and external knowledge-sharing capabilities, supported by AI-enhanced tools and a robust framework rooted in KCS Practices.

An in-person meeting recap. Exploring how KCS and collaboration practices allow for healthy and successful automation and AI implementations.

The Consortium for Service Innovation hit an incredible milestone this week: 10,000 certified professionals in Knowledge-Centered Service (KCS)! This achievement by so many people across 73 different countries is a…

For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in waves so we can start small, create some success and excitement, and then invite others…

Knowledge-Centered Service (KCS) was developed by focusing on knowledge as a valuable organizational asset and asking: How can we operationalize knowledge-sharing to gain the most value for customers, employees, and…

Find the Service Engagement Measures spreadsheet for your use and so much more great information in Understanding Success by Channel! As part of a years-long initiative by Consortium Members, the…

GenerativeAI is unlocking new opportunities to ensure quality content in both the Solve and the Evolve Loop, helping Knowledge Workers, Coaches, KDEs, and Leadership to do their jobs without adding…

Consortium Members and the wider community have a TON of experience implementing KCS to achieve celebration-worthy results. While the benefits available by shifting to a KCS approach are extraordinary, the…

Leveraging Generative AI in your service organization is a hot topic all over the world. Companies, as well as countless tool vendors, are trying to determine the most appropriate use…