Open to Consortium Members only. A conversation about the nature of innovation and how to create the conditions for an innovative environment.
Open to Consortium Members only. Discuss approaches to content discoverability and access when GenAI tools are harvesting it.
Open to the public. In this session, we’ll explore KCS program design through the lens of all things countable!
Open to Consortium Members only. Explore how knowledge work (and how we measure it) is changing in an increasingly automated world.
Explore the emerging landscape of agentic AI and the role knowledge management plays within it. This session will unpack the key types of agentic artifacts—what they are, how they function, and how effective knowledge practices form the foundation for trustworthy, context-aware AI systems.
Open to Consortium Members only. Matt Seaman walks through a structured approach for successful AI implementations.
Open to invited Sponsor- and Benefactor-level Consortium Members to set the direction and prioritize focus areas for 2026.
Open to the public. Join Michelle Stumpf, Head of Knowledge Management at Celonis and Brian Corcoran, Regional Sales Manager & Global Support SME at SearchUnify as they unpack the foundational elements needed to set your organization up for success before entering the Autonomous Era of Customer Support.
Open to the public. Join Consortium staff as they provide an overview of the recent work of the Members of the Consortium.
Get grounded in the data science fundamentals that make AI-powered knowledge work.
Open to Consortium Members only. Understand the process behind capturing and curating content that can be used with AI agents.
Open to the public. Kick off your 2026 with an action plan for engaging the Consortium and its resources.
Exclusive for Consortium Members: learn how Ping Identity is testing Glean to automate problem management and Knowledge Domain Analysis.
Open to Consortium Members only. An in-person meeting in London to discuss Evolve Loop practices.
Open to Consortium Members only. How do we redesign our organizations as expectations and opportunities shift? What roles and skills are required now?
Open to the public. Hear how the University of Copenhagen is communicating the success of their KCS program.
Open to Consortium Members only. Join fellow Members to discuss how AI systems reconcile conflicting versions of truth across repositories.
Open to the public. The premier conference for people shaping the future of customer engagement.
Open to the public. Join us for a recap of the 2026 Summit and hear an update on the great work Consortium Members presented there.
Open to Consortium Members only. A deep dive into the importance of a coherent organization.