KCS in Action at athenahealth


Unlocking self-service engagement in a KCS environment. Adam Mullen from athenahealth reviews their approach to unlocking self-service engagement including:Analyzing user experience and behavior scienceReviewing performance metricsLeveraging change managementAs always, there … Continue reading KCS in Action at athenahealth

Member Summit 2020

Austin Proper 600 W. 2nd Street, Austin

2020 Member Summit: convening Tuesday evening, September 22 at 7:30 pm, and adjourning Friday, September 25 at 12:00 noon.  Information on COVID-19 impact here. Join us in Austin, Texas at … Continue reading Member Summit 2020