Register on this page to attend the meeting in person.  To attend online only, please click here. One of the most important things we can do to sustain interest in … Continue reading Enhancing KCS Roles Team Meeting (In Person)

Please register here for dial-in attendance.   While it is preferable to have everyone attend in person, dial-in will be available during certain times for those who are not able to travel.  … Continue reading Enhancing KCS Roles Team Meeting (Online)

Lynda King from ServiceNow will talk about her experience using KCS to improve time to resolution for technical support agents. As always, there will be time for questions and discussion. … Continue reading KCS in Action: Improving Time to Resolution

2020 Member Summit: convening Tuesday evening, September 22 at 7:30 pm, and adjourning Friday, September 25 at 12:00 noon.  Information on COVID-19 impact here. Join us in Austin, Texas at … Continue reading Member Summit 2020

Member Summit Guest Program Spouses and guests are invited to attend the welcome/dessert reception on Tuesday evening, the group dinner on Wednesday evening, and the breakfast buffet on Wednesday, Thursday, … Continue reading Member Summit 2020 Guest Program