Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming.
Open to Consortium Members only. Automation for the Program Management aspects of KCS.
Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource!
Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members.
Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments.
Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience.
In person for Consortium Members only. Join us in Barcelona to hear how KCS and collaboration practices allow for healthy and successful automation and AI implementations.
Open to Consortium Members only. Madison Hoffman at Zendesk offers a look at what remote teams need to be successful.
Open to Consortium Members only. A deep dive into what's possible for customer and employee experience with emerging technologies at our disposal.
Open to Consortium Members only. Follow-up from Summit 2025 Open Space: Can we identify indicators, metrics, and outcomes that matter most in this new era of work?
Open to Consortium Members only. Follow-up from Summit 2025 Open Space: How can we use AI to supercharge Evolve Loop activities?
Free for current Members and $125 General Admission for non members. Make the most of your KCS program while strategically incorporating AI for even greater benefits.
Open to Consortium Members only. An in-person exploration of how emerging AI and automation capabilities enhance collaboration and organizational learning.
Open to Consortium Members only. Hear how updates to PAR are making it more understandable and easier to use.
Open to invited Consortium Members only. Join us to explore how the value of service and support continues to shift away from break-fix and toward knowledge curation and collaboration.
Open to Consortium Members only. A conversation about the nature of innovation and how to create the conditions for an innovative environment.
Open to Consortium Members only. Discuss approaches to content discoverability and access when GenAI tools are harvesting it.
Open to the public. In this session, we’ll explore KCS program design through the lens of all things countable!
Open to Consortium Members only. Explore how knowledge work (and how we measure it) is changing in an increasingly automated world.
Explore the emerging landscape of agentic AI and the role knowledge management plays within it. This session will unpack the key types of agentic artifacts—what they are, how they function, and how effective knowledge practices form the foundation for trustworthy, context-aware AI systems.