News

The ‘Fear Of Missing Out’ is a very powerful way to get us to spend money. Matt Seaman, Consortium for Service Innovation Matt Seaman, Executive Director of the Consortium, presented…

The Consortium for Service Innovation hit an incredible milestone this week: 10,000 certified professionals in Knowledge-Centered Service (KCS)! This achievement by so many people across 73 different countries is a…

Halfway through 2024, we have hosted 42 events or working sessions with Members, Trainers, and the wider community. That’s a lot of co-creation and experience-sharing! Our in-person Member Summit 2024…

I had the immense pleasure of attending the inaugural Knowledge Summit Dublin held at Trinity College, in – you guessed it – Dublin, Ireland.  Held over two days, it was…

For most organizations, a successful KCS adoption requires a significant transformation. We adopt KCS in waves so we can start small, create some success and excitement, and then invite others…

“No budget? No problem!” A relentlessly resourceful support leader at Academy to Innovate HR (AIHR), Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.…

Members and guests met in Fort Worth, Texas in April for Member Summit 2024. Attendees traveled to join us from all over, including as far away as Australia! Watch the…

We’ve kicked off the year with plenty of action for both Members and the wider community! From launching a brand-new event series to welcoming eight new Member companies, we’ve had…

Why do we “design” Knowledge-Centered Service (KCS)? Because KCS operationalizes knowledge-sharing to gain the most value for customers, employees, and the business… in your environment. This is part one of…

Knowledge-Centered Service (KCS) was developed by focusing on knowledge as a valuable organizational asset and asking: How can we operationalize knowledge-sharing to gain the most value for customers, employees, and…