We’ve kicked off the year with plenty of action for both Members and the wider community! From launching a brand-new event series to welcoming eight new Member companies, we’ve had a great time connecting with folks.
Read on for highlights and links to all the latest resources.
Community News
We launched a new public event series for KCS enthusiasts! The KCS Transformation Series is based on the phases of the KCS v6 Adoption and Transformation Guide, with quarterly events featuring advice from KCS Certified Trainers.
We hosted the first event in March – Designing KCS for Your Organization – and the next three events are open for registration now:
- June 13 – KCS Transformation Series: Adopt in Waves
- September 19 – KCS Transformation Series: Build Proficiency
- December 12 – KCS Transformation Series: Optimize & Innovate
Welcome New Members
Consortium Membership dues are the primary source of funding for the Consortium’s work. Thank you for the ongoing support from all our Member companies!
- Compeer Financial
- Experian Health
- Extreme Networks
- SAP
- SAS Institute
- Stryker
- Veeam Software
Public Event Recordings and Recaps
Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library
Public Event Recordings and Recaps
- Gaining Executive Buy-In: Simplify the Message! (~14 minute excerpt of Member-only event)
- Large Language Models (LLMs) and Actionable Insights Enable Knowledge Curation for KCS
- Leverage AI for Content Creation and Storytelling
- Conversation Design: Skills and Strategies for Chatbots
- Measuring Community Success
- Building a Culture of Coaching (~three minute summary of Member-only event)
- Designing KCS for Your Organization
Member-Only Event Recordings and Resources
Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.
- Consortium Conversation: Getting Executive Buy-In
- Team Meeting: The Intersection of ML-LLM-AI and KCS
- Team Meeting: Building a Culture of Coaching
Next Up: Member Summit Recap
We had an amazing time at the annual Consortium Member Summit April 9-11 in Fort Worth, TX. Hear what we were up to during the Member Summit 2024 recap on April 24!
As always, check our events page for upcoming opportunities to learn from our vibrant community and follow us on LinkedIn or YouTube for more!