Q1 2024 Recap – New Event Series for KCS Enthusiasts!

As members of the Consortium for Service Innovation we love to share our knowledge with peers across the globe. Over the next two days we will be participating in the Members Only Team Meeting "Building A Culture Of Coaching"


We’ve kicked off the year with plenty of action for both Members and the wider community! From launching a brand-new event series to welcoming eight new Member companies, we’ve had a great time connecting with folks.

Read on for highlights and links to all the latest resources.

Community News

We launched a new public event series for KCS enthusiasts! The KCS Transformation Series is based on the phases of the KCS v6 Adoption and Transformation Guide, with quarterly events featuring advice from KCS Certified Trainers.

We hosted the first event in March – Designing KCS for Your Organization – and the next three events are open for registration now:

Welcome New Members

Consortium Membership dues are the primary source of funding for the Consortium’s work. Thank you for the ongoing support from all our Member companies!

  • Compeer Financial
  • Experian Health
  • Extreme Networks
  • SAP
  • SAS Institute
  • Stryker
  • Veeam Software

Public Event Recordings and Recaps

Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library

Public Event Recordings and Recaps

Member-Only Event Recordings and Resources

Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.

Next Up: Member Summit Recap

We had an amazing time at the annual Consortium Member Summit April 9-11 in Fort Worth, TX. Hear what we were up to during the Member Summit 2024 recap on April 24!

Member Summit 2024 Recap: April 24 from 8 am to 9 am Pacific

As always, check our events page for upcoming opportunities to learn from our vibrant community and follow us on LinkedIn or YouTube for more!


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