News & Updates

Consortium Membership enables more detailed insights from fellow Members and exclusive opportunities for collaboration, learning, and personalized support. Visit the Member Only Wiki or email our Community Success Manager for login help.

The KCS Academy World Tour

March 5, 2019 by Kelly Murray
Join us for our in-person KCS® events. We’re bringing the KCS community together for Knowledge-Centered Service content, conversations, and connections. Due to concerns around COVID-19, the World Tours previously scheduled…

New Case Study: Swarming at Tricentis

January 25, 2019 by Kelly Murray
A new case study is up on the Intelligent Swarming page: Intelligent Swarming at Tricentis Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction…

Executive Summit 2018 Summary

October 29, 2018 by Kelly Murray
Executive Summit 2018 22-24 October 2018Thompson Seattle, Seattle, WA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The Leadership Framework and the Adaptive Organization –…