News & Updates - Page 18 of 24 - Consortium for Service Innovation

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New Case Study: Swarming at Tricentis

January 25, 2019 by Kelly Murray

A new case study is up on the Intelligent Swarming page: Intelligent Swarming at Tricentis Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction…

Welcome to our new Executive Director!

December 4, 2018 by Kelly Murray

Please join us in welcoming Matt Seaman as the new Executive Director of the Consortium for Service Innovation! He will be joining the staff on January 1, 2019. In anticipation…

Team Meeting Summary: Customer Success Initiative

November 15, 2018 by Kelly Murray

Customer Success Initiative Team Meeting13-14 November 2018Hosted by ServiceNow in Santa Clara, CA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Value Models and the…

Executive Summit 2018 Summary

October 29, 2018 by Kelly Murray

Executive Summit 2018 22-24 October 2018Thompson Seattle, Seattle, WA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The Leadership Framework and the Adaptive Organization –…

Team Meeting Summary – KCS: Agile Knowledge Management

October 5, 2018 by Kelly Murray

KCS: Agile Knowledge Management Team Meeting3-5 October 2018Hosted by MindTouch in San Diego, CA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Setting the Context: …

Team Meeting Summary: KCS Across the Organization

September 25, 2018 by Kelly Murray

KCS Across the Organization Team Meeting19-20 September 2018Hosted by Dell EMC in County Cork, Ireland Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Overview: KCS…

Register now for the 2019 Member Summit: April 8-11 in York, Maine

August 20, 2018 by Kelly Murray

The 2019 Member Summit will be held April 8-11 at the Cliff House Maine in York, ME. Registration and details available here. Monday, April 8: evening receptionTuesday, April 9: 9…

Team Meeting Summary: Leveraging ML and AI for Customer Success

August 10, 2018 by Kelly Murray

Leveraging ML and AI for Customer Success Team Meeting8-10 August 2018Hosted by PTC in Needham, MA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The…

Team Meeting Summary: Leveraging ML and AI for Customer Success

August 10, 2018 by Kelly Murray

Leveraging ML and AI for Customer Success Team Meeting8-10 August 2018Hosted by PTC in Needham, MA Notes and presentations are available to Consortium Members on the wiki. Discussion Topics The…

Team Meeting Summary: Intelligent Swarming

June 16, 2018 by Kelly Murray

Intelligent Swarming Team Meeting13-15 June 2018Hosted by Akamai in Denver, CO Notes and presentations are available to Consortium Members on the wiki. Discussion Topics Intelligent Swarming Overview – Greg Oxton,…