A new case study is up on the Intelligent Swarming page:
Tricentis provides streamlined support on complex products while increasing collaboration and customer and employee satisfaction by removing tiers of support.
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Benefits of membership (pdf)
KCS Principles and Core Concepts. The foundation of the methodology.
KCS v6 Practices Guide
A comprehensive how-to guide.
KCS v6 Adoption Guide
A step-by-step approach for planning a KCS adoption.
Please visit The KCS Academy for more KCS resources including case studies.
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