Team Meeting Summary – KCS: Agile Knowledge Management

Kelly Murray , October 5, 2018

KCS: Agile Knowledge Management

Team Meeting
3-5 October 2018
Hosted by MindTouch in San Diego, CA

Notes and presentations are available to Consortium Members on the wiki.

Discussion Topics

  • Setting the Context:  Agile SupportDavid Kay, DB Kay & Associates
  • Visualizing KCS Adoption and Quality for Managers and ExecutivesJacob Watts, Red Hat
  • Content: A Metrics Framework. Can we calculate an ROI on content?Sara Feldman, Mindtouch and Neal Kaplan, Splunk
  • Measures that influence development?Lynda King, ServiceNow
  • User Stories and the Brand Promise: Collecting the ThreadsGroup Discussion
  • KCS for CSM’s: the next frontier? Communicating what’s in it for them.Group Discussion
  • The Agile Workflow from a Developer’s Point of ViewBonnie Chase, Spencer Kittleson, and Dan Lee, MindTouch
  • Open Space Sessions
    • How can we deploy KCS in a CSM world?
    • Where can we apply automation in KCS?
    • How do we test re-brand CSI’s work as Agile
    • How can we incorporate user stories into the support workflow? (notes)
  • Implications for Measuring KCS as Agile Knowledge ManagementGreg Oxton, Consortium

Reference Links



Notes and presentations available to Consortium Members;
contact Kelly Murray for more information.

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