KCS: Agile Knowledge Management
3-5 October 2018
Hosted by MindTouch in San Diego, CA
Notes and presentations are available to Consortium Members on the wiki.
- Setting the Context: Agile Support – David Kay, DB Kay & Associates
- Visualizing KCS Adoption and Quality for Managers and Executives – Jacob Watts, Red Hat
- Content: A Metrics Framework. Can we calculate an ROI on content? – Sara Feldman, Mindtouch and Neal Kaplan, Splunk
- Measures that influence development? – Lynda King, ServiceNow
- User Stories and the Brand Promise: Collecting the Threads – Group Discussion
- KCS for CSM’s: the next frontier? Communicating what’s in it for them. – Group Discussion
- The Agile Workflow from a Developer’s Point of View – Bonnie Chase, Spencer Kittleson, and Dan Lee, MindTouch
- Open Space Sessions
- How can we deploy KCS in a CSM world?
- Where can we apply automation in KCS?
- How do we test re-brand CSI’s work as Agile
- How can we incorporate user stories into the support workflow? (notes)
- Implications for Measuring KCS as Agile Knowledge Management – Greg Oxton, Consortium
- McKinsey papers that support a lot of the Consortium’s thinking
- What Your Startup Can Learn from Astronauts, The Daily Show, and the Coach of the Boston Celtics by Adam Grant. Long, but worth it, especially for the “Our Thinking Around Trust…” section near the end.
- Book: Peopleware: Productive Projects and Teams by Tom DeMarco and Tim Lister
- Book: The Open Organization: Igniting Passion and Performance by Jim Whitehurst and Gary Hamel
- Book: Silos, Politics, and Turf Wars by Patrick Lencioni
- Upcoming events at the Consortium for Service Innovation
- Upcoming events at the KCS Academy
Amazon links are affiliate links that support the work of the Consortium