KCS: Agile Knowledge Management
3-5 October 2018
Hosted by MindTouch in San Diego, CA
Notes and presentations are available to Consortium Members on the wiki.
- Setting the Context: Agile Support – David Kay, DB Kay & Associates
- Visualizing KCS Adoption and Quality for Managers and Executives – Jacob Watts, Red Hat
- Content: A Metrics Framework. Can we calculate an ROI on content? – Sara Feldman, Mindtouch and Neal Kaplan, Splunk
- Measures that influence development? – Lynda King, ServiceNow
- User Stories and the Brand Promise: Collecting the Threads – Group Discussion
- KCS for CSM’s: the next frontier? Communicating what’s in it for them. – Group Discussion
- The Agile Workflow from a Developer’s Point of View – Bonnie Chase, Spencer Kittleson, and Dan Lee, MindTouch
- Open Space Sessions
- How can we deploy KCS in a CSM world?
- Where can we apply automation in KCS?
- How do we test re-brand CSI’s work as Agile
- How can we incorporate user stories into the support workflow? (notes)
- Implications for Measuring KCS as Agile Knowledge Management – Greg Oxton, Consortium
McKinsey papers that support a lot of the Consortium’s thinking:
Amazon links are affiliate links that support the work of the Consortium