As we reflect on the past quarter, we’re excited to share some noteworthy KCS milestones and insights. Consortium Members continue to generously share their experiences as industry leaders, especially for new AI initiatives.
Read on for the latest news, updates, and a look ahead!
Public Resources and News
Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library
KCS Updates
We were thrilled to reach a major KCS milestone: ten thousand people in 73 countries are now KCS Certified!
The KCS momentum continued with the KCS Transformation Series: Build Proficiency.
This was part three of a four-event series based on the KCS Adoption & Transformation Guide. Resources from other events in the series include:
Register to join us for Optimize & Innovate coming up December 12!
Looking Back On and Moving Forward With AI
As a demand-driven organization, the Consortium connects historical perspective, academic research, and Member experience to help make sense of current industry trends, identify success, and make it reusable and repeatable.
Matt Seaman, Executive Director of the Consortium, presented on the evolution and current state of AI in business, highlighting its rapid advancement and integration into various industries. This event was captured in two parts: Where We Have Been and Where We Are Going.
We received great feedback from the community!
Thoughtful and Strategic Automation was the natural focus for our 2024 annual Executive Summit. See highlights in How Industry Leaders are Building AI-Driven Customer Experiences or the video below.
Member-Only Recordings & Resources
Consortium Membership enables more detailed insights from fellow Members and exclusive opportunities for collaboration, learning, and personalized support. Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.
- Community of Practice gatherings for Salesforce and ServiceNow
- Measuring Self-Service and Other Digital Channels
- Automation for KCS Program Managers
- Intelligent Swarming: Adopting in Waves at Autodesk
Behind The Scenes
Our 2025 event planning is in motion! We are considering restarting in-person KCS World Tour events. Where should we host one first? Tell us in the comments or at events@serviceinnovation.org.
Registration for our Annual in-person Summit – March 25-27, 2025 in Atlanta, Georgia – will open in less than a week. Get notified when registration opens.
Members and non-Members alike are invited to join us
as we delve into the work of the previous year and explore what’s coming next.
See previous updates in Q1 2024 Recap – New Event Series for KCS Enthusiasts! and Q2 2024 Recap – Lots of Co-Creation & Experience-Sharing.
As always, check our events page for upcoming opportunities to learn from our vibrant community and follow us on LinkedIn or YouTube for more!