It's time to celebrate! But first, a brief origin story. Some folks got together in 1992 to brainstorm around software features and functionality for customer support, but quickly realized that … Continue reading Innovating Together For 30 Years!
2021 was an exciting year for the Consortium and we are truly looking forward to the year ahead! Discovery and change continue for most everyone in our community. In the … Continue reading Member Update – Continuing to Adapt for 2022
From day one as a Member at my first Consortium for Service Innovation event, interacting with this community became my instant and consistent favorite professional endeavor. Now that I have … Continue reading Thank You, Consortium Members!
Over the last few weeks I have had the good fortune of participating in Consortium member conversations highlighting the power of well-run Program Management Offices. It occurs to me that … Continue reading The Power of Program Management
We are pleased to announce that Sara Feldman will be joining the staff of the Consortium for Service Innovation on July 12, 2021 as the Director of Member Engagement. In … Continue reading Welcome Sara Feldman
In a previous post, we talked about organizations as Complex Adaptive Systems and how the inherent flexibility of people allows teams to manage through immediate disruption. This model does not … Continue reading Influencing Change in a Complex Adaptive System
The Consortium for Service Innovation's annual Executive Summit is an invitational, discussion-based event for leaders of support and service organizations. This year it took place on 16-17 March. We had … Continue reading 2021 Executive Summit Recap
Right after Matt posted on Complex Adaptive Systems and the Illusion of Control, I read Maria Konnikova's book The Biggest Bluff. In it, the author uses her training as a … Continue reading Luck Versus Skill
Over the last 12 months, we have seen major disruptions to the way organizations function. Years of refined processes, measures, engagement models, employee training, and a host of other activities … Continue reading Complex Adaptive Systems and the Illusion of Control
We were so pleased to welcome folks to the Consortium for Service Innovation's first ever virtual Member Summit last month. While we wish we could have met in person, we … Continue reading Member Summit 2020 Recap