February 16, 2023 Arnfinn Austefjord
An effective Knowledge Domain Analysis (KDA) program is key to maximizing the success of your KCS program. Jorge Carrasco, formerly the Social and Community Manager and Head of the KCS…
January 20, 2023 Arnfinn Austefjord
While a KCS Coaching program is a critical part of a successful KCS implementation, getting support from leadership for an adequate KCS Coaching program is often a challenge. At a…
December 14, 2022 Sara Feldman
We were grateful to finally gather again with Members in person towards the end of the year, marking a transition to a new blend of both in-person and virtual events…
October 31, 2022 Arnfinn Austefjord
We have said many times that we have not seen a successful KCS program without a KCS coaching program. Similarly, we have not seen an organization maximize the value of…
October 17, 2022 Kelly Murray
Recently a group of Consortium Members came together to discuss ways to make the language in the KCS v6 Adoption Guide more helpful. There were a number of concerns we…
October 7, 2022 Sara Feldman
Member Summit 2022 marked the third time we’ve hosted our biggest annual event in a virtual format. While we are beyond excited to return to an in-person gathering for Member…
October 4, 2022 Matt Seaman
At the Consortium’s 2022 Member Summit, we celebrated 30 years of innovating together. Greg Oxton shared a history of the Consortium, reflecting on how the bodies of work developed, matured,…
September 30, 2022 Sara Feldman
Yes, the new resources and announcements already shared this year have been exciting. And, YES, we managed to top it with incredible updates this quarter! Community News The biggest news,…
August 19, 2022 Arnfinn Austefjord
We have seen many instances of KCS working very well outside Customer Support. KCS captures knowledge as a by-product of the interaction, and there are interactions everywhere. We have seen countless…
July 18, 2022 Sara Feldman
The momentum of 2022 did not slow down this past quarter. Increased demand for Intelligent Swarming led to the launch of a bunch of new resources, linked below, plus an…