Membership Dues Increase

After careful consideration, the Consortium for Service Innovation will be increasing membership dues for the first time in over 10 years. It will come as no surprise that the costs…

Staff Update

Arnfinn Austefjord has announced that he will be leaving the Consortium for Service Innovation effective December 31, 2023. Over the past five years, Arnfinn has been a great partner to…

GenAI for KCS

Leveraging Generative AI in your service organization is a hot topic all over the world. Companies, as well as countless tool vendors, are trying to determine the most appropriate use…