Q3 2022 Recap: New Consortium Innovator, New Logo, and More!

Yes, the new resources and announcements already shared this year have been exciting. And, YES, we managed to top it with incredible updates this quarter!

Community News

The biggest news, first revealed during Member Summit 2022, is our new logo and website! We’re thrilled about the new look and how it better showcases the innovative work of our incredible Members.

We were also ecstatic to announce that Christina Roosen is the newest Consortium Innovator!

Christina’s habit of “opting-in” has resulted in significant contributions to both the work of the Consortium itself and to the success of individual Members.  With her extensive experience in both communities and analytics, Christina has been an active contributor to the Understanding Success by Channel project and was a presenter for that group at multiple Member Summits.  She also offered her time, thoughts, and data to a series of calls around building a healthy measurement system.

Christina Innovator Surprise

New Public Resources

New Members

Public Event Recordings and Recaps

Consortium Members generously share much of our intellectual property, under Creative Commons License, in the Consortium Digital Library.

Member-Only Event Recordings and Resources

Links in this section are accessible to Consortium Members via login. If you are a Member and need access, please contact support@serviceinnovation.org.

Wow!  I just finished reading through the Field Guide to KCS Program Management.  There is so much experience and practical wisdom packed into such a compact document–it’s the essence of KCS.  There’s especially useful and all-new material on engaging executives and the role of the program team / manager.  If you’re anywhere near the operation of a KCS program, read it…and bookmark it.

-David Kay, DB Kay and Associates

Behind the Scenes

Member Summit 2023

As always, check our events page for upcoming opportunities to learn from our vibrant community and follow us on LinkedInTwitter, or YouTube for more!

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