Open to Consortium Members only. Hear how Ping Identity uses a KCS licensing model with just two roles, and brainstorm improvements to the Practices Guide.
Open to Consortium Members only. A discussion about the fundamentals required to fulfill the promises of successful self-service and AI implementations.
Open to Consortium Members only. Join us in Hannover to discuss challenges and opportunities of knowledge sharing in European organizations.
Open to Consortium Members only. Hear how Members at Oracle are implementing KCS in a pre-sales environment.
Open to Consortium Members only. Save the date for an exploration of the intersection of machine learning, large language models, artificial intelligence, and Knowledge-Centered Service.
Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations.
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
Open to Consortium Members only. Hear how Calix is approaching a KCS implementation with their engineering team.
Open to Consortium Members only. Help us help you help more Members!
Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes!
Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to.
Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming.
Open to Consortium Members only. Automation for the Program Management aspects of KCS.
Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource!
Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members.
Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments.
Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience.
In person for Consortium Members only. Join us in Barcelona to hear how KCS and collaboration practices allow for healthy and successful automation and AI implementations.
Open to Consortium Members only. Madison Hoffman at Zendesk offers a look at what remote teams need to be successful.