Open to Consortium Members only. Let's discuss how we sometimes accidentally let internal operations negatively affect customer experience.
Open to Consortium Members only. Bring your questions about and experience with KCS in outsourced environments.
Open to Consortium Members only. An in-depth look at the latest resources for Consortium Members.
Open to the public. KCS Transformation Series: Let's talk measures and Evolve Loop activities.
Open to Consortium Members only. Catch up on the latest guidance from Consortium Members and help shape the next iteration of a popular resource!
Open to the public. Taking a thoughtful approach to AI (in its many forms) for knowledge management and beyond.
Open to Consortium Members only. Automation for the Program Management aspects of KCS.
Open to Consortium Members only. Hear how Autodesk has implemented Intelligent Swarming.
Open to Consortium Members only. Bring your questions and hear what fellow Members have been up to.
Open to Consortium Members only. Let's explore a scalable and sustainable model to carry us forward through many types of technology changes!
Join us for a KCS Verified Vendor presentation from RightAnswers! Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment. They will showcase:
Open to the Public. KCS Transformation Series - Join us to discuss making Waves!
Open to the public. As a relentlessly resourceful support leader, Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.
Open to Consortium Members only. Help us help you help more Members!
Open to Consortium Members only. Hear how Calix is approaching a KCS implementation with their engineering team.
Open to the public. Join us for a summary of the 2024 Member Summit.
Open to Members and non-Members. Explore the intersection of empathy and AI-assisted knowledge sharing.
Open to the public. Join your fellow KCS enthusiasts to set yourself up for success and make KCS work best for your organization!
Open to Consortium Members only. Let's define what a culture of coaching might look like, and explore implications for adaptive organizations.
Open to the public. Learn essential skills and team strategies for bots and AI from experts at Zendesk.