In the first 10 weeks, Ping’s average time to close dropped by 15%, the SLA adherence increased by 13%, the backlog reduced by 25%, the time to first response improved by 75%, and the time to resolution on the most complicated cases was reduced by 81%.
Intelligent Swarming at Ping Identity
Congratulations to Ping Identity and huge thanks to Ketan Tailor, Monique Cadena, and Daniel Almodovar for sharing their success and learnings with us in this new case study! Visit the Digital Library to learn how Ping reduced resolution time, increased Engineer capacity, and improved the employee experience by implementing Intelligent Swarming.
Learn the why and how Intelligent Swarming could work for you in an upcoming Intelligent Swarming Insights workshop taught by a certified Trainer!
- Introduction to the concepts and core principles.
- Summary of case studies, benefits, and lessons learned from early adopters.
- Key enablers and adoption success.